CP2 Experience managing director Mark Gould has five steps Irish businesses should implement to recreate customer experience (CX) for a post-pandemic market. Gould says we have almost run out of adjectives to describe the current pandemic and the impact it has had on every aspect of our daily lives as individuals, families, consumers, and employees. […]
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Credit union voted best for customer experience
The League of Credit Unions has emerged as Ireland’s most popular brand for customer experience (CX) during the pandemic, a report by CXi Ireland shows. Shaws department stores moved up 14 places to second, with An Post, Specsavers and Allcare Pharmacies making up the top five brands consumers voted as going above and beyond during […]
AIB wins over judges for W5’s CX programme
AIB Merchant Services and W5’s voice of the consumer (VoC) customer programme has won the judges’ choice award at the Confirmit Achievement in Customer Excellence (ACE) awards. Facing off stiff global competition, the card acquisition programme won the B2B category in recognising outstanding customer experience and employee engagement. W5 has used its approach to VoC […]
